This Privacy Policy explains how Coerver® Coaching England & Wales ("we", "our") collects, uses, and protects your personal data. Coerver® Coaching England & Wales is operated under licence by Total Football Group L.L.C-FZ, Dubai, United Arab Emirates.

This policy applies to personal information you provide when interacting with our services, websites, or communications.

What Information We Collect

We may collect personal data when you:

• Use our website or social media

• Register interest or attend an event

• Submit a form or survey

• Contact us directly

Data collected may include:

Name, email, phone, and address

• Parent/guardian or child information (where relevant)

• Booking or payment details

• Feedback, complaints, or preferences

• Technical or usage data (cookies, IP addresses, etc.)

How We Use Your Information

We may use your data to:

Manage registrations and customer enquiries

• Provide and improve services

• Communicate updates and offers

• Personalise content or service delivery

• Conduct research or analyse usage

• Meet legal and regulatory obligations

We may contact you occasionally with updates or promotions relevant to your interests. You may opt out at any time.

Data Sharing and Storage

Your data may be shared with:

• Approved partners, service providers and coaches

• Technical providers (e.g. email, booking, payment platforms)

• Authorities or regulators where required by law

We do not sell or rent your data to third parties. Data may be processed in the UK or overseas in accordance with legal protections.

Your Rights

You have the right to:

• Request access to your data

• Correct or delete inaccurate information

• Restrict or object to processing

• Withdraw marketing consent at any time

Requests should be sent to:

Coerver® Coaching England & Wales

Total Football Group L.L.C-FZ

Meydan Grandstand, 6th Floor

Meydan Road, Nad Al Sheba

Dubai, United Arab Emirates

📧 support@coerver.co.uk

Cookies and Website Use

We use cookies to improve website functionality and analytics. You can manage or disable cookies via your browser settings. Some features may be limited if cookies are disabled.

Security and Retention

We take appropriate technical and organisational steps to keep your data secure. Personal data is retained only as long as necessary for legal or business reasons.

Legal Basis

We process personal data under the lawful bases of consent, contract, or legitimate interest, in accordance with the UK GDPR and the Data Protection Act 2018.